At Smithies Sales, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.smithiessales.com or engage with our services. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with us, we may collect personal information, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways)

b. Non-Personal Information

We may collect non-identifiable data, such as:

  • Browser type and version
  • IP address
  • Geographic location
  • Time and date of access
  • Pages visited and time spent on our website

c. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may collect information about your usage patterns and preferences.

2. How We Use Your Information

We use your information to:

  • Process transactions and fulfill orders
  • Respond to customer service inquiries
  • Send transactional or promotional emails
  • Improve our website and services
  • Comply with legal obligations

3. Sharing Your Information

We only share your information in the following circumstances:

  • Service Providers: With third-party companies that assist us in providing our services, such as payment processors, shipping providers, and email marketing platforms.
  • Legal Obligations: To comply with legal or regulatory requirements, such as responding to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update or correct inaccurate personal information.
  • Delete: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Withdraw Consent: Opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us at [your email address].

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no transmission over the internet is entirely secure. Use our website at your own risk.

7. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic and performance
  • Serve personalized content and ads

You can disable cookies through your browser settings, but this may limit your ability to use certain features of our site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. International Users

If you access our website from outside the United Kingdom, please note that your information may be transferred and processed in the UK. By using our site, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: contact@smithiessales.com